Help in the app
- Help in the menu opens this Help Centre in a new tab.
- Search it from the box at the top of any Help Centre page.
Contacting support
- Email [email protected] with what you were doing and the care home involved.
- If you hit an error card, include the Request ID it shows; it speeds up diagnosis.
- For access problems, your provider admin or home manager can adjust your role, menu access and care-home assignments.
Service status
The Status link at the top of the Help Centre shows whether Trine is running normally. The Changelog lists what's new.
Tip: most "missing data" turns out to be a scope issue. Check the breadcrumb first (see Account and tenant scope basics).
Related: Account and tenant scope basics · Your account and security