Who can use it: provider and company administrators.
Where to find it
Click your provider's name in the breadcrumb, then open the provider Settings.
How to
- Use Security to set a provider-wide two-factor-authentication policy (off, managers and admins, or everyone).
- Set provider-wide defaults — for example email-notification categories, finance visibility and shared categories — that every home inherits unless it overrides them.
- Review billing for the provider's homes, where available.
Good to know
- When a 2FA policy covers a member's role, they must set up an authenticator app before using the app, and can't turn 2FA off while the policy applies.
- Care-home managers can be affected by the policy but don't configure it.
Related: Your account and security · Care home settings