Complaints and compliments

A focused view of complaints and compliments, with the same workflow as the register.

Who can use it: care-home managers and administrators.

Where to find it

Open Quality & Safety → Complaints & Compliments.

Complaints & Compliments: total, open, closed and compliments-received cards, charts by type, category, status and month, and the filtered list

Buttons: + Log, Export and Manage categories.
Cards: Total, Open complaints, Closed complaints and Compliments received.
Charts: By type, By category, Complaints by status and Monthly trend. Each chart can switch between pie and bar.
Filters: type (all, complaints only or compliments only), status, category, a date range, quick ranges (1m, 3m, 6m, 12m) and Include archived.
The list shows each record's reference, title, category, status, owner, response due date, governance state and when it was opened.

Press + Log and choose complaint or compliment.
For a complaint, record what was raised, by whom and how, and work it through investigation to an outcome — the same workflow as the Incidents & Risk register.
Track the response due date so the complainant hears back in time.
For a compliment, you can name the staff member praised.

This is a filtered view of the same register — entries, attachments and Action Plans are shared with Incidents & Risk.
Staff can attach up to three files to a report; on acceptance those become the entry's attachments.